Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "We," "us," "our," and "Grunixal" refer to Grunixal Casino Hotel, its owners, directors, employees, and agents.
• "You" and "your" refer to the guest, visitor, or user of our services, facilities, or website.
• "Casino" refers to the gaming areas within Grunixal Casino Hotel.
• "Hotel" refers to the accommodation facilities within Grunixal Casino Hotel.
• "Premises" refers to all areas of Grunixal Casino Hotel, including the casino, hotel, restaurants, bars, event spaces, and other facilities.
• "Services" refers to all services provided by Grunixal Casino Hotel, including accommodation, gaming, dining, entertainment, and other amenities.
• "Website" refers to the official Grunixal Casino Hotel website and any associated mobile applications.

2. General Conditions

2.1 Age Restrictions

You must be at least 21 years of age to enter the casino areas of our premises. Individuals under 21 years of age may stay in the hotel and access non-gaming areas when accompanied by an adult. We reserve the right to request proof of age at any time.

2.2 Conduct on Premises

While on our premises, you agree to:

• Comply with all applicable laws and regulations
• Follow all posted rules and instructions from our staff
• Behave in a respectful manner toward other guests and our staff
• Refrain from engaging in disruptive, threatening, or offensive behavior
• Not engage in any illegal activities
• Not bring weapons, illegal substances, or other prohibited items onto our premises

We reserve the right to refuse service, restrict access, or remove any person from our premises at our sole discretion.

2.3 Dress Code

Appropriate attire is required in all areas of our premises. Specific dress codes may apply to certain venues within our facilities. We reserve the right to deny entry to individuals who do not meet our dress code requirements.

3. Hotel Reservations and Policies

3.1 Reservations

Reservations can be made through our website, by telephone, email, or in person. All reservations are subject to availability and confirmation.

3.2 Check-In and Check-Out

Standard check-in time is 3:00 PM, and check-out time is 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability and additional charges.

3.3 Identification Requirements

Valid photo identification and a credit card are required at check-in. The name on the identification must match the name on the reservation.

3.4 Room Occupancy

Room occupancy is limited to the maximum number of guests specified for each room type. Additional charges may apply for extra guests, subject to our approval.

3.5 Room Damage

You are responsible for any damage to your room or its contents during your stay. We reserve the right to charge your credit card for the cost of repairing or replacing damaged items.

4. Casino Gaming

4.1 Gaming Rules

All games are subject to specific rules, which are available at each gaming table or upon request. By participating in any game, you agree to abide by these rules.

4.2 Responsible Gaming

We are committed to promoting responsible gaming. Please refer to our Responsible Gaming Policy for more information.

4.3 Gaming Chips and Tokens

Gaming chips and tokens are the property of Grunixal Casino Hotel and must be used only within our casino. It is illegal to remove chips or tokens from the premises.

4.4 Disputes

In case of disputes regarding gaming outcomes, the decision of the casino management is final.

5. Payment and Cancellation

5.1 Payment Methods

We accept major credit cards, debit cards, and cash. Electronic transfers may be accepted for certain transactions with prior approval.

5.2 Deposits

Reservations may require a deposit, which will be specified at the time of booking. The deposit amount will be applied to your final bill.

5.3 Hotel Cancellation Policy

Cancellation policies vary depending on the rate plan and dates of stay. Please refer to your reservation confirmation for specific cancellation terms. Generally:

• Cancellations made more than 48 hours before check-in: Full refund of deposit
• Cancellations made between 24-48 hours before check-in: 50% refund of deposit
• Cancellations made less than 24 hours before check-in: No refund

For more details, please see our Cancellation Policy.

5.4 Event Cancellation Policy

Cancellation policies for events and group bookings are specified in the respective contracts.

6. Liability and Disclaimers

6.1 Personal Property

We are not responsible for any loss, theft, or damage to your personal property while on our premises. In-room safes are provided for your convenience, and we recommend using them for valuables.

6.2 Personal Injury

You assume all risks associated with your stay and activities on our premises. We are not liable for any injuries or accidents unless directly caused by our negligence.

6.3 Force Majeure

We are not liable for any failure to perform our obligations under these Terms and Conditions due to events beyond our reasonable control, including but not limited to natural disasters, acts of government, civil unrest, or pandemic.

6.4 Website Accuracy

While we strive to ensure that information on our website is accurate, we do not guarantee its completeness or reliability. We reserve the right to correct any errors or omissions.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, audio clips, and software, is the property of Grunixal Casino Hotel or its content suppliers and is protected by international copyright laws. Unauthorized use, reproduction, or distribution of this content is prohibited.

8. Photography and Recording

Photography and recording for personal use are permitted in public areas of the hotel but are strictly prohibited in the casino. Commercial photography or recording requires prior written consent from management.

We reserve the right to photograph or record activities on our premises for security, promotional, or other business purposes.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of France. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Paris, France.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website with the "Last Updated" date. Your continued use of our services or facilities after such changes constitutes acceptance of the revised terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: