Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation at Grunixal Casino Hotel
• Register for our loyalty program
• Sign up for our newsletter
• Participate in promotions or contests
• Submit inquiries through our contact form
• Use our services during your stay

The types of information we may collect include:

• Contact information (name, email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Identification information (passport or ID details for check-in)
• Preferences and interests (room preferences, dining preferences, special requests)
• Demographic information (age, gender, nationality)
• Gaming activity and preferences

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Processing and confirming your reservations
• Providing and personalizing our services
• Administering your account and membership
• Processing payments and transactions
• Communicating with you about your stay, services, promotions, and events
• Responding to your inquiries and requests
• Improving our website, services, and guest experience
• Complying with legal obligations and regulatory requirements
• Protecting our rights, property, and safety, as well as the rights, property, and safety of our guests and others

3. Sharing Your Information

We may share your personal information with:

• Service providers who perform services on our behalf (e.g., payment processors, IT service providers)
• Business partners for co-sponsored events or promotions
• Affiliated companies within our corporate family
• Legal authorities when required by law or to protect our rights and interests

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your consent.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing of your personal information
• Data portability
• Objection to processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our website and services are not intended for individuals under the age of 21. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as soon as possible.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: