At Grunixal Casino Hotel, we are committed to promoting responsible gaming practices. We believe that gambling should be an enjoyable form of entertainment, not a means to solve financial problems or a source of personal distress. Our responsible gaming program is designed to help our guests make informed decisions about their gambling activities.

Our Commitment

Grunixal Casino Hotel is dedicated to:

  • Preventing underage gambling
  • Promoting responsible gaming practices
  • Providing information and resources to help guests make informed decisions
  • Training our staff to recognize signs of problem gambling
  • Supporting guests who may be experiencing gambling-related problems

Responsible Gaming Guidelines

Set Time Limits

Decide in advance how much time you want to spend gambling. Take regular breaks and stick to your predetermined time limits.

Set Budget Limits

Only gamble with money you can afford to lose. Set a budget for your gambling activities and never exceed it.

Balance Activities

Make sure gambling is just one of many activities you enjoy. Balance your time at the casino with other forms of entertainment.

Recognize Warning Signs

Be aware of signs that your gambling may be becoming problematic, such as chasing losses or gambling with money needed for essential expenses.

Avoid Alcohol

Limit alcohol consumption while gambling. Alcohol can impair judgment and lead to poor decision-making.

Take Breaks

Regular breaks help maintain perspective and prevent excessive gambling. Step away from the gaming floor periodically.

Self-Exclusion Program

Grunixal Casino Hotel offers a self-exclusion program for guests who wish to restrict their access to our gaming facilities. Through this program, you can voluntarily exclude yourself from our casino for a specified period or permanently.

To enroll in our self-exclusion program, please visit our Responsible Gaming Office located on the casino floor or contact our Responsible Gaming Manager at [email protected].

Resources for Problem Gambling

If you or someone you know is experiencing gambling-related problems, the following resources are available:

National Problem Gambling Helpline

Available 24/7 for confidential support

1-800-GAMBLER

Gamblers Anonymous

Support groups for problem gamblers

www.gamblersanonymous.org

National Council on Problem Gambling

Information and resources on problem gambling

www.ncpgambling.org

Self-Assessment

The following questions can help you assess whether your gambling habits may be problematic:

  1. Have you ever felt the need to bet more and more money?
  2. Have you ever had to lie to people important to you about how much you gamble?
  3. Have you ever spent more time or money gambling than you planned?
  4. Have you ever gambled to escape worry or trouble?
  5. Have you ever gambled to pay off debts or solve financial problems?
  6. Has gambling caused a decrease in your ambition or productivity?
  7. After losing, have you felt you must return as soon as possible to win back your losses?
  8. After a win, have you had a strong urge to return and win more?
  9. Have you often gambled until your last dollar was gone?
  10. Have you borrowed money to finance your gambling?

If you answered "yes" to several of these questions, you may be at risk for developing a gambling problem. We encourage you to seek assistance from the resources listed above.

Protecting Minors

Grunixal Casino Hotel strictly enforces age restrictions. Individuals under the age of 21 are not permitted in the gaming areas of our casino. We implement rigorous ID verification procedures to prevent underage gambling.

Parents and guardians are advised not to leave minors unattended on hotel premises while they gamble. Childcare services are available for guests with children.

Contact Our Responsible Gaming Team

If you have questions about our responsible gaming program or need assistance, please contact our Responsible Gaming Manager:

Email: [email protected]
Phone: +33 1 23 45 67 92
In Person: Visit our Responsible Gaming Office on the casino floor

Remember, gambling should be entertaining, not a way to make money or escape problems.

At Grunixal Casino Hotel, we want all our guests to enjoy their gaming experience responsibly.