Cancellation Policy

1. Room Reservations

1.1 Standard Room Cancellation Policy

For standard room reservations, the following cancellation terms apply:

• Cancellations made more than 48 hours prior to check-in: Full refund of the deposit or prepayment.
• Cancellations made between 24-48 hours prior to check-in: 50% refund of the deposit or prepayment.
• Cancellations made less than 24 hours prior to check-in: No refund will be provided.
• No-shows: Charged for the first night's stay plus applicable taxes.

1.2 Suite Reservations

For suite reservations, the following cancellation terms apply:

• Cancellations made more than 72 hours prior to check-in: Full refund of the deposit or prepayment.
• Cancellations made between 48-72 hours prior to check-in: 75% refund of the deposit or prepayment.
• Cancellations made between 24-48 hours prior to check-in: 50% refund of the deposit or prepayment.
• Cancellations made less than 24 hours prior to check-in: No refund will be provided.
• No-shows: Charged for the first two nights' stay plus applicable taxes.

1.3 VIP Package Reservations

For VIP package reservations, the following cancellation terms apply:

• Cancellations made more than 7 days prior to check-in: Full refund of the deposit or prepayment.
• Cancellations made between 3-7 days prior to check-in: 75% refund of the deposit or prepayment.
• Cancellations made less than 3 days prior to check-in: No refund will be provided.
• No-shows: Charged for the full package amount.

1.4 Non-Refundable Rates

Some of our special offers and promotions may be designated as "non-refundable." These rates offer a substantial discount in exchange for no cancellation flexibility. If you book a non-refundable rate:

• No refund will be provided regardless of when the cancellation is made.
• The full amount will be charged at the time of booking.
• Date changes are not permitted.

2. Modifications to Reservations

Modifications to existing reservations are subject to availability and may result in rate changes:

• Date Changes: Changes to reservation dates are treated as a cancellation of the original booking and creation of a new booking. The cancellation policy for the original booking will apply, and the new booking will be subject to availability and current rates.
• Room Type Changes: Changes to room types are subject to availability. If the new room type is more expensive, you will be charged the difference. If the new room type is less expensive, refund policies follow the same timeline as cancellations.
• Length of Stay Changes: Shortening a stay is subject to the cancellation policy for the nights being removed. Extending a stay is subject to availability and current rates for the additional nights.

3. Group Bookings

For group bookings (5 or more rooms), the following cancellation terms apply:

• Cancellations made more than 30 days prior to check-in: Full refund of the deposit.
• Cancellations made between 14-30 days prior to check-in: 75% refund of the deposit.
• Cancellations made between 7-14 days prior to check-in: 50% refund of the deposit.
• Cancellations made less than 7 days prior to check-in: No refund will be provided.

Individual room cancellations within a group booking may be subject to different terms as specified in the group contract.

4. Event and Meeting Space Bookings

For event and meeting space bookings, the following cancellation terms apply:

• Cancellations made more than 60 days prior to the event: Full refund of the deposit.
• Cancellations made between 30-60 days prior to the event: 75% refund of the deposit.
• Cancellations made between 14-30 days prior to the event: 50% refund of the deposit.
• Cancellations made less than 14 days prior to the event: No refund will be provided.

Specific terms for large events, conferences, and weddings will be outlined in the event contract.

5. Restaurant Reservations

For restaurant reservations at our dining venues, the following cancellation terms apply:

• Standard Reservations (parties of less than 8): No charge for cancellations made at least 4 hours prior to the reservation time. For cancellations made less than 4 hours in advance or no-shows, a fee of €25 per person may be charged if a credit card was provided to secure the reservation.
• Large Party Reservations (parties of 8 or more): A credit card is required to secure the reservation. Cancellations must be made at least 24 hours in advance to avoid a charge of €50 per person.
• Special Event Dinners: Special event dinners (such as holiday meals, wine dinners, or chef's table experiences) may have specific cancellation policies that will be communicated at the time of booking.

6. Spa Appointments

For spa appointments, the following cancellation terms apply:

• Cancellations made more than 24 hours prior to the appointment: No cancellation fee.
• Cancellations made less than 24 hours prior to the appointment: 50% of the service price will be charged.
• No-shows: 100% of the service price will be charged.

7. Force Majeure

In the event of force majeure circumstances (such as natural disasters, acts of government, pandemic, or other circumstances beyond our reasonable control), we may offer more flexible cancellation terms at our discretion.

8. Special Considerations

We understand that unforeseen circumstances can arise. In case of:

• Medical Emergencies: With appropriate documentation (such as a doctor's note or hospital admission record), we may offer more flexible cancellation terms.
• Bereavement: In case of the death of an immediate family member, we may offer more flexible cancellation terms with appropriate documentation.
• Travel Disruptions: For significant travel disruptions (such as flight cancellations or severe weather conditions), we may offer more flexible options based on the specific circumstances.

Please contact our reservations team as soon as possible if you need to cancel due to any of these circumstances.

9. Refund Process

When a refund is approved according to this policy:

• Refunds will be processed to the original form of payment.
• Credit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer.
• Bank transfer refunds may take 7-14 business days to process.

10. How to Cancel or Modify a Reservation

To cancel or modify a reservation, you may:

• Log in to your account on our website and manage your reservation
• Contact our reservations team directly:
  • Phone: +33 1 23 45 67 94
  • Email: [email protected]
• If you booked through a third-party website or travel agent, you must contact them directly to cancel or modify your reservation.

11. Contact Information

If you have any questions about our cancellation policy or need assistance with a cancellation, please contact us at: